SMOOTHCO RETURN & REFUND POLICY

We want you to feel confident ordering from SmoothCo. Please review our return and refund policy before making a purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase or an order number may be required.

Skincare & Hygiene Products

For health and hygiene reasons, opened, used, or unsealed skincare products are not eligible for return unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your product arrives damaged, defective, missing, or incorrect, contact SmoothCo as soon as possible and include your order number and clear photos of the issue.

If the issue is confirmed, we will provide an appropriate replacement or refund.

Order Cancellations

Orders may be canceled within 15 minutes of purchase.

After this 15-minute cancellation period, we cannot guarantee cancellation because the order may already have entered processing or fulfillment.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the product was damaged, defective, or incorrectly shipped by SmoothCo.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Please contact SmoothCo before sending any item back. Unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account. Shopify supports refunds back to the original payment method.

Non-Returnable Items

We cannot accept returns for:

• Opened or used skincare products
• Products with broken or removed hygiene seals
• Gift cards
• Final-sale items, when clearly marked as final sale

Exchanges

If you receive a damaged, defective, or incorrect product, contact us so we can determine the fastest way to resolve the issue.

Contact Us

For questions regarding returns, refunds, or cancellations, please contact SmoothCo through the Contact page at smoothify.store and include your order number.