SMOOTHCO SHIPPING POLICY

Last updated: August 9, 2026

Thank you for shopping with SmoothCo. This Shipping Policy explains how orders placed through smoothify.store are processed and delivered.

1. ORDER PROCESSING

Orders are processed as quickly as reasonably possible after payment has been successfully confirmed.

Processing times may vary during product launches, promotional periods, holidays, weekends, high-volume periods, or circumstances outside our reasonable control.

Orders are not considered shipped until they have been transferred to the applicable shipping carrier.

2. SHIPPING ESTIMATES

Available shipping options and estimated delivery information may be displayed during checkout.

Delivery estimates are estimates only and may vary depending on destination, carrier operations, weather, customs, holidays, and other circumstances outside SmoothCo's reasonable control.

Where a specific shipping timeframe has been promised, SmoothCo will make reasonable efforts to meet that timeframe.

3. SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact SmoothCo immediately. We cannot guarantee that an address can be changed after fulfillment has begun.

SmoothCo is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

4. SHIPPING CONFIRMATION

When tracking information is available, customers may receive a shipping confirmation containing tracking details.

Tracking information may require additional time after shipment before updates become visible through the carrier.

5. DELIVERY DELAYS

Carrier delays can occur because of weather, transportation disruptions, customs, holidays, high shipping volumes, or other circumstances outside SmoothCo's control.

If a shipment is significantly delayed, please contact us and we will assist with available carrier information.

6. LOST OR MISSING PACKAGES

If tracking indicates that a package was delivered but you cannot locate it, please first:

• Check around the delivery location.
• Check with household members or neighbors where appropriate.
• Review the shipping address on your order.
• Contact the applicable shipping carrier when necessary.

You may then contact SmoothCo with your order number so we can review the situation.

7. DAMAGED PACKAGES

If your order arrives damaged, please contact SmoothCo as soon as possible and provide:

• Your order number.
• Photos of the shipping package.
• Photos of the damaged product.

Confirmed damaged or incorrect orders will be handled according to our Return & Refund Policy.

8. INTERNATIONAL ORDERS

When international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or similar charges imposed by their destination country unless otherwise stated at checkout.

Customs processing may cause additional delivery delays.

9. SHIPPING COSTS

Shipping costs, when applicable, are calculated or displayed during checkout.

Shipping promotions may be subject to minimum order amounts, destination restrictions, promotional periods, or other conditions.

10. ORDER CANCELLATION

Orders may be eligible for cancellation within 15 minutes of purchase.

After this period, we cannot guarantee cancellation because processing or fulfillment may have already begun.

11. CONTACT

For shipping questions, please contact SmoothCo through the Contact page at:

smoothify.store

Please include your order number when contacting us about an existing order.